Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Content: Can I have Click To Action (CTA) set-up for items and the entire module?

Yes, it is possible to do this. Each item can have there individual link associated with it and the main module can also have a link assigned to it. This way each CTA(Click To Action) is unique.

We recommend though that if you want CTA for items you should not make the entire module also a CTA but you can leave it better as a link or not use that function at all. The reason for this is that when a visitor misses the Item CTA they must have clicked on the module when the module then redirects the user, the user thinks that he/she clicked the button correctly but then comes onto a page that is not corresponding with the item.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/84-loginsecure-content-can-i-have-click-to-action-cta-set-up-for-items-and-the-entire-module